Frequently Asked Questions

We’ve got answers.

About Guaranteed Ride

  • For member employees: If your employer is a current member of the Sacramento + 50 Corridor TMA and you utilize sustainable transportation for your commute at least 50% of the time that you commute to an office, you are eligible for the Guaranteed Ride program.

    For Residents: If you live in one of our residential communities, you are eligible for the Guaranteed Ride program.

    The following sustainable transportation modes are eligible:

    • Bike

    • Walk

    • Carpool

    • Vanpool

    • Transit (including bus, light rail, Amtrak/Capitol Corridor, on-demand shuttles like SmaRT Ride and Via, and paratransit)

    NOTE

    Member Employees are employees of workplaces that have a current membership with 50 Corridor + Sacramento TMA.

    Residents are those who live in one of our residential service areas, such as Rosemont, Vineyard, or Rancho Cordova (Stone Creek, Capital Village, Anatolia, Kavala Ranch, Cypress, Sunridge)

  • Below are some general reasons when you can redeem a Guaranteed Ride:

    • You are sick

    • You need to pick up a sick child from daycare or school

    • Your carpool was canceled

    • You are having trouble walking or biking (inclement weather, flat tire on bike, etc)

    • Bus/Train is more than 15 minutes late

    • You have to work late

    • Family emergency

    A good rule of thumb is ‘if you’re trying to walk, bike, carpool, or take transit and the situation is out of your control, you should be able to redeem a Guaranteed Ride’. Note: The 50 Corridor TMA reserves the right to deny reimbursement to any ride they deem invalid. All rides are evaluated on a case by case basis.

    Below are some general reasons when you cannot redeem a Guaranteed Ride:

    • You are running late

    • You're tired and don't want to take the bus/train or bike

    • You want to go out drinking, but don’t want to drive

    • Your car is in the shop and you don’t want to use an alternative mode

    • You want to take a Uber/Lyft/taxi with coworkers to an after hours work event.

    • The easiest way to redeem a ride is to use Uber or Lyft and send us your receipt. Just book your ride and send the receipt to guaranteedride@50corridor.com

      • Member employees should use their work email address. Residents can use their personal email address.

    • Create or use your existing account at SacRegion511.org. Once logged in, you can find Guaranteed Ride on your dashboard and redeem there. This option allows you to use Yellow Cab without having to pay upfront.

    Help with getting a trip receipt for Uber | Help with getting a trip receipt for Lyft

    NOTE

    • Member Employees are employees of workplaces that have a current membership with 50 Corridor + Sacramento TMA.

    • Residents are those who live in one of our residential service areas, such as Rosemont, Vineyard, or Rancho Cordova (Stone Creek, Capital Village, Anatolia, Kavala Ranch, Cypress, Sunridge)

    • Up to $50 if using Uber/Lyft.

    • Up to a 20 mile ride if using Yellow Cab

  • Member Employees can use this service 5 times per year, per employee.

    Residents can use this service 5 times per year, per person.

    NOTE

    • Member Employees are employees of workplaces that have a current membership with 50 Corridor + Sacramento TMA.

    • Residents are those who live in one of our residential service areas, such as Rosemont, Vineyard, or Rancho Cordova (Stone Creek, Capital Village, Anatolia, Kavala Ranch, Cypress, Sunridge)

  • We use Uber, Lyft, and Yellow Cab.

    • In some circumstances, we may honor rental cars.

  • Yes. If you use Uber or Lyft, you’ll need to pay for the ride and then send us the official receipt via the Uber or Lyft app. If you utilize Yellow Cab, you do not need to pay anything (but you will need to print and sign a voucher). Yellow Cab will send us the invoice directly and we’ll pay for it.

  • No, you only need to print and sign a voucher when using Yellow Cab.

  • This depends on your level of membership. Please reach out to Lee Karp, Director of Membership Development at lee@50corridor.com to discuss your membership.